Frequently Asked Questions

Everything you need to know about shopping with SHAPE wlb.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.

Which payment methods do you accept?

SHAPE wlb accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How can I track my shipment?

Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

Are your products covered by a warranty?

Yes, all our products come with a standard 12-month manufacturer's warranty against defects in materials or workmanship under normal use.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and can no longer be changed.